An inherited site in a poor state
Mount Lighting is a UK family-owned commercial lighting manufacturer serving electrical contractors, design-and-build firms and interior specifiers.
Its website came to Helix from a former agency in a poor state: old and poorly written code, suspicious code including injected casino links, broken features, and serious performance and functionality problems.
Enquiries were also slipping through the cracks. The site relied on a clumsy third-party chat widget that did not log conversations in HubSpot, could not link a chat to an existing contact, and sent notifications to the wrong inbox.
Clean up, stabilise, then build
- Audited and cleaned the site: removed the dodgy code and spam links and repaired the broken pieces.
- Moved the site to a new server and put it behind Cloudflare, with HTTPS enforced, modern TLS, HSTS, login rate limiting and edge caching.
- Stabilised and tuned performance so the site was on solid ground before any new work began.
- Redesigned key pages and templates across the product ranges, resources and showrooms.
- Built a custom live chat plugin to replace the widget, with guided enquiry flows, contact capture and file uploads, a flow editor and conversation log, and alerts if anything fails.
- Integrated the chat with HubSpot: it matches existing contacts, logs full transcripts as notes and sends notifications to the shared sales inbox.
- Built a secure downloads plugin for BIM, LDT, DWG and brochure files, linked to HubSpot and customer accounts, and rebuilt the energy saving calculator as a standalone plugin with a branded PDF report.
Secure, stable and working for the sales team
Mount Lighting now has a clean, secure and stable website that it can build on with confidence.
Every chat enquiry reaches HubSpot and the sales inbox, specifiers can get the files they need, and the site has become a working lead and specification tool rather than a liability.
